Return & Refund Policy

Last Updated: September 20, 2026

At Smart Kids Lab, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your item, subject to the conditions below.

15-Day Return Policy

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it.
• Be unused and in its original packaging.
• Include all original accessories, components, manuals, and other items included with the product.
• Include proof of purchase or your order number.

To start a return, contact us at:

info.smartkidslab@gmail.com

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Process

To request a return, email info.smartkidslab@gmail.com within 15 days of receiving your order.

Please include:

• Your full name
• Your order number
• The reason for your return
• Photos or videos of the product if it arrived damaged, defective, or incorrect

If your return is accepted, we will provide you with return instructions and information about where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info.smartkidslab@gmail.com.

Please include your order number and clear photos or videos showing the issue.

We will review your request and, when appropriate, provide a replacement, refund, or other suitable resolution.

Non-Returnable Items

We may not accept returns for:

• Items that have been used, damaged, or altered after delivery.
• Items missing original packaging, accessories, or components.
• Items returned more than 15 days after delivery.
• Items returned without prior authorization.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

Return Shipping

If a return is due to an item arriving damaged, defective, or incorrect, Smart Kids Lab will provide appropriate return instructions and cover applicable return shipping costs when required.

For returns based on a change of mind or other reasons unrelated to a product defect or fulfillment error, the customer may be responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error on our part.

Refunds

Once we receive and inspect your approved return, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

Exchanges

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact us at info.smartkidslab@gmail.com.

Replacement availability may depend on current product inventory.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info.smartkidslab@gmail.com.

We will do our best to accommodate your request. However, if your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving your order in accordance with this policy.

Contact Information

If you have any questions about returns, refunds, or your order, please contact us:

Smart Kids Lab
Email: info.smartkidslab@gmail.com

We will be happy to assist you.