Shipping policy
Shipping Policy
Last Updated: September 20, 2026
Thank you for shopping with Smart Kids Lab. We are committed to providing a simple and reliable shipping experience. Please review our shipping policy below.
Shipping Locations
Smart Kids Lab currently ships within the United States only. We do not offer international shipping at this time.
Free Shipping
We offer FREE standard shipping on all orders within the United States. No minimum purchase is required.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Please note that processing time is separate from shipping and delivery time.
Estimated Delivery Time
Once your order has been processed and shipped, estimated delivery is typically
3–10 business days.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside of our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, if tracking is available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for several business days, please contact us at:
Address Changes and Order Cancellations
If you need to change your shipping address or request an order cancellation, please contact us as soon as possible at info.smartkidslab@gmail.com.
We will do our best to accommodate your request. However, once an order has been processed or shipped, we may not be able to modify or cancel it.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review your shipping address before completing your purchase.
Smart Kids Lab is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible.
Delayed or Missing Packages
If your order has not arrived within the expected delivery timeframe, please check your tracking information for the latest updates.
If your package appears to be significantly delayed or your tracking information has not updated for several business days, please contact us at info.smartkidslab@gmail.com with your order number.
We will review the available shipping information and assist you with the next steps.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, mailbox, delivery area, and with household members or neighbors who may have accepted the package.
We also recommend contacting the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact us at info.smartkidslab@gmail.com and we will assist you with the next steps.
Multiple Shipments
In some cases, items from the same order may be shipped separately. If this happens, you may receive multiple packages and separate tracking numbers. Packages may also arrive at different times.
Shipping Delays
Smart Kids Lab is not responsible for shipping delays caused by circumstances outside of our reasonable control, including severe weather, carrier disruptions, holidays, transportation delays, or other unforeseen events.
Contact Us
If you have any questions about shipping or your order, please contact us:
Smart Kids Lab
Email: info.smartkidslab@gmail.com
We will be happy to assist you with your order.